Terms and Conditions

1. Preliminary Statement
   Strategic Regrouting (hereinafter referred to as “Strategic Regrouting”), being a trading name of Strategic Tiling (ABN 32 779 774 286), hereby issues and publishes these Service Warranty and Guarantee Terms (“Terms”). These Terms constitute the full and binding framework governing all express and voluntary warranties extended by Strategic Regrouting in connection with services performed under its trading name. All invoices, legal instruments, and financial records are, notwithstanding the usage of the Strategic Regrouting trading name, formally and legally issued in the name of Strategic Tiling.
   
   
2. Acknowledgement of Trading Name
   For the avoidance of doubt, the trading name “Strategic Regrouting” is utilised solely for customer recognition and branding purposes and does not, in itself, constitute a separate legal entity. Accordingly, all rights, obligations, liabilities, and benefits arising under these Terms are enforceable exclusively against Strategic Tiling, being the legal entity registered under the relevant ABN, and not against the trading name in isolation.
   
   
3. Statutory Rights and Non-Excludable Guarantees
   3.1. These Terms must be read subject to the non-excludable provisions of the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (“ACL”).
   3.2. To the extent that any provision of these Terms is inconsistent with the ACL, such provision shall, to that extent only, be deemed severed and inoperative, without prejudice to the continuing validity of the remaining provisions herein.
   3.3. Nothing in these Terms is to be construed or interpreted as excluding, restricting, or modifying any guarantee, right, or remedy conferred upon the customer by statute.
   
   
4. Scope of Extended Warranty
   4.1. Subject to full compliance with all conditions, limitations, exclusions, and procedural requirements set out herein, Strategic Regrouting voluntarily offers an extended warranty exclusively in respect of full shower regrouting services performed within Australia.
   4.2. For the purposes of this document, “full shower regrouting” shall mean the complete removal of existing grout and reapplication of grout across the entire designated shower enclosure.
   4.3. Partial regrouts, isolated tile patching, silicone-only services, or minor maintenance tasks are expressly excluded from coverage under this extended warranty.
   
   
5. Term of Warranty and Nature of Cover
   5.1. Subject always to clause 6 and clause 7 herein, grout applied by Strategic Regrouting in the course of a full regrouting service shall remain waterproof and watertight for a continuous period of ten (10) years commencing on and from the documented completion date of the service, as evidenced by invoice or work order.
   5.2. In the event of failure attributable exclusively to defective application or defective grout material, and excluding all contributory external factors, Strategic Regrouting shall, at its sole and unfettered discretion, elect to either:
   (a) perform rectification works confined strictly to the affected area; or
   (b) undertake a partial or complete regrouting of the originally serviced area using a grout of equivalent type; or
   (c) issue a monetary refund not exceeding the original invoiced value of the service.
   5.3. The choice of remedy pursuant to clause 5.2 shall be final and binding and shall not be subject to customer preference.
   
   
6. Submitting a Claim
   6.1. Notification of any alleged defect must be made in writing or by telephone to Strategic Regrouting within a reasonable period following discovery of the issue.
   6.2. Claims shall not be considered valid unless accompanied by:
   (a) the name of the customer and the physical job address;
   (b) a copy of the original invoice or receipt evidencing full payment;
   (c) photographic evidence clearly depicting the alleged defect; and
   (d) a written statement describing the nature of the problem and the date upon which it was first observed.
   6.3. Failure to provide complete documentation may, at Strategic Regrouting’s discretion, result in refusal of the claim.
   6.4. Strategic Regrouting reserves the right to conduct on-site inspection and/or to request further evidence before determining liability under this warranty.
   6.5. Claims lodged beyond the ten (10) year period prescribed under clause 5.1 shall be deemed absolutely barred, regardless of the nature of the alleged defect.
   
   
7. Conditions, Limitations and Exclusions
   7.1. This warranty is strictly personal to the original contracting customer and linked to the specific property address at which the service was performed. It is non-transferable under any circumstance, including sale, lease, or other disposition of the property.
   7.2. This warranty shall be rendered immediately null and void in the event of:
   (a) interference, tampering, alteration, or repair by any person other than Strategic Regrouting or its authorised subcontractors;
   (b) structural instability, subsidence, foundation movement, or latent building defects;
   (c) inappropriate cleaning practices including but not limited to acidic, oxidising, or abrasive agents;
   (d) chronic condensation, inadequate ventilation, or prolonged moisture exposure;
   (e) plumbing failures, pipe bursts, or waterproofing deficiencies not installed by Strategic Regrouting;
   (f) pre-existing water ingress or substrate damage present at the time of service;
   (g) environmental events, catastrophes, or other conditions beyond Strategic Regrouting’s reasonable control.
   7.3. This warranty does not extend to:

• Silicone sealing performed as a standalone service;
• Isolated or partial regrouting;
• Grout discolouration, mould formation, or aesthetic deterioration;
• Colour or texture mismatch in repairs;
• Incidental or consequential damages including but not limited to relocation, accommodation, or insurance excesses.
  7.4. Separate warranties may, at the sole discretion of Strategic Regrouting, be offered in writing at the time of quotation or invoicing for:
• Shower base-only regrouting;
• Balcony regrouting and associated repairs.
  In the absence of such written confirmation, no such warranty shall be deemed to exist.
  
  

8. Payments, Late Fees and Cancellations
   8.1. Payment in full is due and payable immediately upon completion of services unless expressly agreed otherwise in writing.
   8.2. Invoices shall be issued in the name of Strategic Tiling (ABN 32 779 774 286) and payment must be made strictly in accordance with the account details specified therein.
   8.3. In the event of non-payment, Strategic Regrouting reserves the right to apply the following additional charges:

• A late fee of $25 if the account remains unpaid for 7 days after the due date;
• An additional late fee of $50 if the account remains unpaid for 30 days after the due date;
• Ongoing interest at a rate not exceeding fifteen percent (15%) per annum, calculated daily, on all overdue balances until such time as payment is received in full.
  8.4. Customers shall further indemnify Strategic Regrouting in respect of any reasonable costs, fees, or expenses (including debt collection and legal costs) incurred in the recovery of overdue amounts.
  8.5. In the event that a scheduled booking is cancelled with less than twenty-four (24) hours’ notice, Strategic Regrouting shall be entitled to levy a cancellation fee of $150 in addition to retaining any deposit paid.
  
  

9. Governing Law and Jurisdiction
   9.1. These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.
   9.2. The parties irrevocably submit to the exclusive jurisdiction of the courts and tribunals of Victoria in relation to any dispute arising under or in connection with these Terms.
   
   
10. Variation and Updating of Terms

Strategic Regrouting expressly reserves the right, at its absolute discretion and without prior notice, to amend, update, or otherwise vary these Terms from time to time. The version applicable at the time of service will be deemed binding.